Refund and Returns Policy

At VNS Honey Shop , we’re committed to 100% customer satisfaction! If you’re unsatisfied for any reason, you may return your purchase within 90 days of the ship date —with original packaging . No questions asked! No restocking fees!

Return Policy Overview

• Return Window: 90 days from the ship date

• Conditions: Items must be unused, unopened, and in original packaging .
• Exceptions: Wholesale transactions are final unless items are defective, damaged, or incorrect.

Return Costs

• Defective Products: Free return shipping and no fees

• Customer Remorse: A $9.99 return fee applies.
• Restocking Fees: None for defective or damaged items; fees only apply to returns due to customer dissatisfaction.

Return Process

Step 1: Contact Us

• Email yasin@vnshoneyshop.com with your order number and reason for return.
• For defective items, include a photo or video of the issue.
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Step 2: Get Your Return Label

• Download/print your return label from our system.
• Defective items: We’ll cover return shipping.
• Customer remorse: You’re responsible for return shipping..

Step 3: Ship Back

Use any carrier of your choice and ensure the package is trackable.

Product Conditions for Returns

• Allowed: New items, damaged during shipping, or defective products.

• Denied: Used items (unless defective), customized/wholesale orders (except for defects).

Defective or Damaged Items

• If we sent the wrong item or you received a damaged/defective product, contact us immediately. We’ll send a pre-paid return label and resolve the issue at no cost.

Exchanges

• To exchange an item, email [email protected] to place a new order and receive your return authorization.
• Exchanges ship within 1-2 business days .
• Shipping: You pay return shipping unless the original item was defective or damaged.

Refunds

• Processing Time: 14–21 business days (includes shipping)

• Defective Items: Full refund (including original shipping).
• Non-Defective Items: Refund excludes all shipping/handling fees.
• Method: Credit to the original payment method.

Contact Us

Mail: [email protected]

Call: +13478628164

Address: 176 Gramatan Ave, Mt Vernon, NY 10550

Business Hours: Monday – Friday 8:00 am – 6:00 pm

⏰ Support: 24/7 availability